Privacy Policy

Lucent Forest Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucent-forest.com or engage with our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you interact with our website or services, we may collect personally identifiable information such as:

• Full name
• Email address
• Property address (for service delivery)
• Service preferences and requirements
• Communication history with our team

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect for purposes including:

• Providing and improving our energy services
• Responding to your enquiries and service requests
• Sending administrative information and service updates
• Processing quotes and managing projects
• Analysing website usage to improve user experience
• Complying with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our services (installers, assessors)
• Professional advisors (accountants, lawyers) as required
• Government agencies for rebate processing and compliance
• Third parties with your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records are typically retained for seven years after completion for warranty and compliance purposes.

Your Rights

Under the Australian Privacy Act 1988 and applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lucent Forest Pty Ltd
42 Greenway Drive, Level 3
North Sydney NSW 2060
Email: [email protected]